Email marketing services like Constant Contact, Mail Chimp, Vertical Response, Get Response, ect., have a "Link Tracking" feature. This "Link Tracking" feature breaks the Agent Tracker Link because it changes Agent Shield's Agent Tracker Link.


TO FIX: Disable the email program's link tracking for the Agent Tracker Links. 

Here are the instructions to disable the link tracking in Constant Contact:

Disable link tracking in Constant Contact email:

To disable link tracking for an existing link in an email template:

  1. Hover your cursor over the block that contains the link.
  2. Click the Edit icon Edit.
  3. Right click on the link and select "Change".
  4. In the Insert Link overlay that displays, uncheck the "Track" box.
  5. Click Insert.

This will disable tracking for the individual link that you've edited. The changes apply to both the HTML and the text versions of an email.